Shipping policy
Shipping policy
Keep in mind that order processing times are separate from shipping times.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Keep in my that high volume of orders or postal service problems that are outside of our control will affect how long your order will take to reach you. We will notify you any time we can anticipate delays.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $X flat rate shipping to [list countries].
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
| Condition | Price | ||
|---|---|---|---|
| Expedited (1-3 days) | 0lb–0.99lb | $7.90 |
|
| Expedited (1-3 days) | 1lb–4.99lb | $10.90 |
|
| Standard (2-6 days) | 0lb–0.99lb | $5.50 |
|
| Standard (2-6 days) | 1lb–4.99lb | $8.30 |
|
| Standard (2-6 days) |
In-store pickup
You can skip the shipping fees with free local pickup at Centerville warehouse. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
International Shipping
We offer international shipping. Rates and time will depend on destination country and carrier. This information can be found at check. Typically we have found that international shipping takes anywhere from 2-6 weeks.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.
Include a link for customers to track their order if available.
Refunds, returns, and exchanges
Full return policy page
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible atcare@pekebuo.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at care@pekebuo.com.